These Terms govern your use of the STL Solutions website at stlsolutions.co.uk, our online CLEUD intake platform, and any free or paid consultations you book with us. By using these services you agree to these Terms.
1. Who we are
STL Solutions Ltd, a company registered in Scotland with its registered office at Clockwise, Savoy Tower, 77 Renfrew Street, Glasgow, G2 3BZ. We provide consultancy on short-term let (STL) licensing, planning, compliance, and related matters across the UK.
2. Website and information
We publish guides, blog posts, and information on Scottish and UK short-term let regulation. This content is provided for general information only and is not legal advice. Regulations change frequently - for advice specific to your property and circumstances, book a consultation or contact us directly.
We make reasonable efforts to keep the website accurate and up to date but accept no liability for errors, omissions, or content that has become outdated since publication.
3. Free consultation
We offer a 15-minute free initial consultation. This is a fact-finding call to help us understand your situation and advise on next steps. It does not constitute a retainer or formal engagement, and the discussion is informational rather than formal legal advice.
You may book at most one free consultation per property in any 12-month period. We reserve the right to decline or reschedule consultations at our discretion.
4. Paid expert sessions
We offer 1-hour expert sessions with a senior consultant at £199 inc. VAT. The booking process is as follows:
- You select a slot and enter your card details on Stripe's secure checkout page.
- Your card is pre-authorised for £199 - not yet charged.
- The hold remains in place for up to 7 days, after which Stripe will release it automatically if we have not captured payment.
- After the session, we capture the payment. If the session does not go ahead for any reason, we release the hold and you pay nothing.
To cancel or reschedule an expert session, reply to your booking confirmation email at least 24 hours before the scheduled time. Cancellations made with less than 24 hours' notice may be charged in full at our discretion.
5. CLEUD intake and engagement
Our online CLEUD (Certificate of Lawfulness of Existing Use or Development) intake collects the information we need to assess and prepare your application. The headline fee for a CLEUD new application is £899 + VAT (with a 20% discount for ASSC members).
The fee is pre-authorised when you complete the intake and is only captured once we have formally accepted your case. If we do not engage within 7 days of submission, the hold is released and you are charged nothing.
Full terms of engagement - including the scope of work, our obligations, your obligations, and arrangements for council application fees - are set out in the Engagement Letter you sign before we begin work. The Engagement Letter takes precedence over these Terms in the event of conflict for matters relating to a specific engagement.
6. Council and third-party fees
Our fees do not include the planning authority's own application fees, statutory declaration witnessing fees, or any third-party costs (e.g. land searches, plan drafting if required). These are payable separately and will be itemised in your engagement.
7. Payment, refunds, and cancellations
Payment is taken by Stripe. We do not store full card details. Once a fee has been captured and work has commenced, refunds are not generally available - except as required by law or at our discretion. Pre-authorisations that have not yet been captured can be released at any time on request.
8. Acceptable use of the website and intake platform
- You agree not to use our services for any unlawful purpose, including submission of false or fraudulent information.
- You agree not to attempt to access any part of the platform you are not authorised to access.
- You agree not to interfere with the service's normal operation (e.g. by automated scraping, brute-force probing, or vulnerability scanning without our written permission).
We reserve the right to suspend or terminate access to anyone who breaches these terms, without notice and without liability.
9. Intellectual property
All content on the website - articles, guides, branding, code, templates, and the design of the intake platform - is owned by STL Solutions or licensed to us. You may not reproduce or republish substantial parts without our permission. You may share short excerpts with proper attribution and a link back to the source.
Documents we produce for you as part of an engagement (fact packs, statutory declaration drafts, evidence indexes, etc.) are licensed to you for use in your application and related proceedings. We retain copyright in the underlying templates.
10. Limitation of liability
Nothing in these Terms limits liability that cannot be limited under UK law - including liability for death or personal injury caused by negligence, or fraud.
Subject to the above, our total liability to you for any claim arising out of or in connection with use of our website, the CLEUD intake platform, or a paid consultation (other than under a signed Engagement Letter for case work) is limited to the amount you have paid us in the preceding 12 months.
Liability relating to a signed Engagement Letter is governed by the terms of that letter, which typically include a professional indemnity cap.
11. Privacy and data
Our handling of your personal data is governed by our Privacy Policy.
12. Email communications and magic links
We will send you transactional emails - confirmation of bookings, magic links to resume your CLEUD application, and case communications. These are necessary for service delivery and cannot be unsubscribed from while you have an active engagement. The magic link in resume emails is unique to your application - do not share it.
13. Changes to these Terms
We may revise these Terms from time to time. Changes apply prospectively from the “Last updated” date shown at the top. Material changes that affect a live engagement will be notified to you by email.
14. Governing law
These Terms are governed by Scots law. The Scottish courts have exclusive jurisdiction over any disputes, except that consumers retain the right to bring claims in the courts of their place of residence.
15. Contact
Questions about these Terms? Email info@stlsolutions.co.uk or write to us at the registered address above.
For case-specific terms, your signed Engagement Letter governs the engagement.